New Zealand

Appearance

  When conducting business in New Zealand, you want to dress conservatively and tending toward a more formal look.

  Men should wear darker colored suits with a conservative tie. To maintain formality, a white shirt would be worn.

  Women should wear a suit, a dress, or skirt and blouse with a jacket. The wardrobe should incorporate classic styles and colors (navy and gray).

  Umbrellas and raincoats are necessary most of the year because of the climate and rainfall. The climate is temperate, not tropical. A medium weight wool gabardine would be a good choice of fabric for your basic wardrobe.

  When not involved in business meetings and activities, your wardrobe may be casual. To maintain a professional, though casual look, keep your clothing classic in neutral colors (navy, gray, camel, ivory, and white). Make sure your casual shoes are properly maintained.

  Do not use the "V for victory" sign while in this country.

 Always be on time or early for all appointments. Punctuality is part of the culture. "Fashionably late" is not an option in this country as most social events start on time.

 Maintain a reserved, formal demeanor, especially when first meeting someone. Take your lead to become more relaxed by following the behavior of your New Zealand hosts.

 Normal business hours are Monday – Friday 8:30am-5:00pm and Saturday 9:00am-12:30pm.

 Talking is minimal while you are eating a meal. The conversation will occur before and after your meal. Dinners are reserved for social interactions only, therefore not business is discussed at these occasions. Lunch is used for business conversations.

 Boisterous behavior is always inappropriate, even when you are drinking. Pace yourself to maintain the proper reserved and polite behavior.

 Afternoon tea is between 3:00 - 4:00pm.

 Tea is between 6:00 - 8:00pm, and an evening meal is served.

 Supper is a snack served much later in the evening,

 A tip may be refused, as tipping is rare.

 Entertaining is frequently done in a person's home. A small thank you gift of flowers, chocolate, or whiskey may be taken to the host and/or hostess.

 Cover your mouth if you must yawn, and do not chew gum or toothpicks in public.

 Ask permission before you attempt to photograph someone.

 The official language is English.

 When meeting someone, and when leaving, use a firm handshake with good eye contact. Good eye contact means looking into the other person's eyes when shaking hands, not looking down at your hand. The eye contact is maintained during the handshake. You are not staring at the other person, but showing genuine interest in meeting or seeing the person.

 Men generally wait for a woman to be the first to extend her hand for a handshake. Women do shake other women's hands. Use your same firm handshake with good eye contact.

 When your are meeting someone, say "How do you do?" A more relaxed greeting, such as "Hello", is reserved for the meetings after you've had the opportunity to get to know the person.

 The people are reserved, but always very warm and polite when you meet them.

 Address a person using his/her title, or Mr., Mrs., Miss plus the full name.

 Honesty is the best policy. Don't hype your product or service, and don't be a braggart.

 Do not allow your voice to get loud. Maintain a reserved manner.

 Politics, sports, and weather are good conversational topics, and may be hotly debated. In order to be a good conversationalist, stay current and informed on critical topics. One in particular is New Zealand's "nuclear free" zone.

 Avoid confusing or comparing New Zealand with Australia, as they are two distinct countries. If you are not familiar with New Zealand, spend time before your trip to learn about the history and culture.